Refund policy

Shipping, Exchange and Returns

Below is our standard shipping offer, effective 1 October 2022:

We offer Free Shipping for orders over $200.00 to New Zealand residential addresses.  We also offer 1 free exchange.  This means that if you purchase a pair of shoes and you find you need a different size then you pay the return shipping, and we'll send out the new pair to you free of charge.  For any subsequent exchanges, freight will be charged. 

If you order a product but want to return it and not receive an exchange, then all return freight charges are payable by you.  We do not refund shipping charges.

We offer a "No Questions Asked" refund and/or exchange policy (for non-clearance items) when goods are returned to us within 14 days of dispatch.  Goods must be returned in perfect saleable condition, with tags on and in original packaging.

We reserve the right to refuse a refund or exchange if the goods are in used, worked, or damaged condition.

Clearance or Sale items may not be returned for a refund so please choose carefully.

Please pack your return carefully so the original packaging and product are protected.  Please enclose a note giving your name, order number and the reason for the return.  We require the Tax Invoice as Proof of Purchase.  The goods are returned at your risk so please consider this when packing and sending your goods - we recommend you use a courier or tracked mail service.

We do not retain credit card details so we may need to contact you for your credit card number; please consider this when deciding which phone number to include - we need to be able to contact you.  If the details requested are not provided, then this may result in a delay in processing your refund.

We do not accept returns from International customers.

Where to Send your Returns

Please return your goods using a courier company to this address:

Pure Dance Limited

10 New North Rd
Eden Terrace
Auckland 1024

Dance Schools

Pure Dance offers significant discounts to dance studios who buy on behalf of their students.  This can be a very useful service for dance studios who are unable to refer their students to a local retailer.  We stock uniform items for most syllabus and can provide sizing samples to make the process easier for studio owners.

We offer several costuming options for competitions and recitals.  Many of our items can be customised to be unique. We hold some items in stock, but most are ordered specifically for studios. Again, we offer sizing samples so you can be sure of the fit before ordering.

Please email miree@puredance.co.nz to discuss these options further.

 Wholesale

Pure Dance is very proud to be the New Zealand distributor for Capezio.  We supply retailers around New Zealand direct from our warehouse in Auckland.  If you are interested in becoming a Capezio retailer, then please email miree@puredance.co.nz

Faulty Goods

Please notify us immediately and we will fulfil our responsibilities under the Consumer Guarantees Act.