Shipping policy

Delivery

We dispatch our orders promptly - on the same day if ordered before 1pm. 
Most of our deliveries are made using Post Haste Couriers however we use NZ Post for Rural Deliveries. 
Free Delivery offer applies to orders over $200.00 delivered to standard NZ postal addresses, Rural Deliveries do not qualify for Free Delivery (this includes Waiheke Island).  You may want to consider using a friends address in town for delivery.

Delivery to the North Island via courier service is usually next day although please allow 2 days.  In the South Island delivery is 2 days.  If you have not received your goods then please call us so we can follow up for you.

If a product is out of stock you will be advised and a time frame for delivery given.

 

Shipping, Exchange and Returns

 

Below is our standard shipping offer, effective 1 October 2022:

We offer Free Shipping for orders over $200.00 to New Zealand residential addresses.  We also offer 1 free exchange.  This means that if you purchase a pair of shoes and you find you need a different size then you pay the return shipping, and we'll send out the new pair to you free of charge.  For any subsequent exchanges, freight will be charged. 

If you order a product but want to return it and not receive an exchange, then all return freight charges are payable by you.  We do not refund shipping charges.

We offer a "No Questions Asked" refund and/or exchange policy (for non-clearance items) when goods are returned to us within 14 days of dispatch.  Goods must be returned in perfect saleable condition, with tags on and in original packaging.

We reserve the right to refuse a refund or exchange if the goods are in used, worked, or damaged condition.

Clearance or Sale items may not be returned for a refund so please choose carefully.

Please pack your return carefully so the original packaging and product are protected.  Please enclose a note giving your name, order number and the reason for the return.  We require the Tax Invoice as Proof of Purchase.  The goods are returned at your risk so please consider this when packing and sending your goods - we recommend you use a courier or tracked mail service.

We do not retain credit card details so we may need to contact you for your credit card number; please consider this when deciding which phone number to include - we need to be able to contact you.  If the details requested are not provided, then this may result in a delay in processing your refund.

We do not accept returns from International customers.

Where to Send your Returns

Please return your goods using a courier company to this address:

Pure Dance Limited

10 New North Rd
Eden Terrace
Auckland 1120